— ERPNext / Managed Support
A real engagement — not a ticket black hole.
Most ERP support is reactive: open a ticket, wait. Ours is proactive — monitoring, monthly health-checks, quarterly roadmap reviews. SLAs that mean something. And as Gold Partners, we have direct lines into the Frappe core team for anything we can't fix ourselves.
Outcomes you can expect
- < 4 hr
- first response, P1
- 99.95%
- uptime, managed deployments
- Monthly
- health-check & business review
What you get
Inside the engagement.
Every line below is in your SOW. No "TBD". No surprise change-orders during the fixed phase.
Tiered SLAs
P1 / P2 / P3 with response and resolution targets — written into the contract.
Proactive monitoring
Uptime, slow queries, error-rate alerts. We see incidents before you do.
Monthly health-check
A real human reviews your instance, finds optimization opportunities, ships fixes.
Quarterly roadmap
We meet your team, review what's next, plan the next 90 days of improvements.
Gold Partner escalation
Direct line to Frappe maintainers when we hit something that needs core help.
→ Process
How we work.
A real methodology. Same one across 400+ projects. Tweaked, never reinvented.
- 01
Audit
We map your current state and gaps.
- 02
Onboard
Monitoring, runbooks, contact tree.
- 03
Run
Tickets, fixes, monthly review.
- 04
Improve
Quarterly roadmap, planned upgrades.
Common questions
Answered, before you ask.
What's included in support? +
Issue resolution within SLA, monthly health-check, proactive monitoring, version upgrades (within scope), and a quarterly business review. Customization work is scoped separately.
Do you support self-hosted instances? +
Yes — on AWS, Azure, GCP, or your own bare metal. We also offer fully managed hosting on Frappe Cloud.
— Ready when you are
Talk to a real ERP consultant.
A 30-minute call is the fastest way to know if we're a fit. No slides.